Publicaciones
Customer Satisfaction Using QFD: an e-banking case.
Managing Service Quality, Vol. 14 No. 4, 2004. Emerald Group Publishing Limited, 0960-4529.
Distributional Properties of Financial Ratios and Performance of the Furniture Industry: A Comparison Based on
58 th Forest Products Society Annual. Grand Rapids, MI. 2004
Financial Ratios and Performance of the Furniture Industry: A Comparison Based on Critical Financial Factors.
Manufacturing Competitiveness of the Forest Products Industry: Competing in Today's Global Manufacturing and Consumer Marketplace. New Orleans, LA. Abstracts p. 14. 2004
Methodology for Identifying Best Manufacturing Practices in the Furniture Industry.
Manufacturing Competitiveness of the Forest Products Industry: Competing in Today's Global Manufacturing and Consumer Marketplace. New Orleans, LA. Proceedings pp. 2004
Plant Closures and Job Cuts in the Primary and Secondary Wood Product Sectors in the U.S.
59 th Forest Products Society Annual. Grand Rapids, MI. 2004
Plant Closures in the Primary and Secondary Wood Products Industries in the U.S. : A Survey from Mass Publication
58th Forest Products Society Meeting. Grand Rapids, MI. First Place. Technical Forum Poster Competition. 2004.
Innovación y Tecnología en el Siglo XXI.
Transferencia de Tecnología Meses Mayo-Junio 2000. Publicación periodica del Tecnológico de Costa Rica.
Manufactura de Clase Mundial: Meta para las Empresas Costarricenses.
Revista Rumbo. Edición No. 683, 20 de mayo, 1998.
Búsqueda de un Valor Apropiado de la Constante de Suavización Exponencial
Revista Tecnología en Marcha, Vol 8, No. 2, Editorial Tecnológica, Cartago, Costa Rica.